Responsible Gambling

Responsible gambling at Beonbet

Pokies and casino games are entertainment, not a way to make money. Beonbet gives you tools to keep play within limits you choose, so the fun stays in your control from the first deposit onward.

This page explains what each safer-gambling tool does, how self-exclusion works, how to set a limit step by step, how to recognise warning signs in yourself or someone close to you, and where to get free, confidential help in Australia.

What safer-gambling tools are for

Safer-gambling tools exist to put boundaries around your play before emotion or habit takes over. They work quietly in the background once switched on, and they apply regardless of how a session is going.

• They help you decide, in advance, what you can afford to lose or spend.
• They interrupt long sessions with reminders, so time doesn't slip by unnoticed.
• They give you a way to step back completely if you need a break, short or long.
• They put you in charge: every tool on this page is something you switch on yourself.

None of these tools are a punishment or a judgement. They're standard features for any player who wants to game responsibly, and using them is a sign of control, not a problem.

Safer-gambling tools available

The table below sets out the core tools, what each one actually does, and how you turn it on.

Every tool listed here is optional and free to use. You can tighten a limit at any time; loosening one takes effect only after a cooling-off period, so a lower limit always protects you first.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a fixed stretch of time. It's the strongest tool available when you need a complete break rather than a smaller limit.

How to request self-exclusion

1. Go to your account settings or contact support to ask for self-exclusion.
2. Choose the period that suits you, from a short break up to an extended exclusion.
3. Confirm the request. Once confirmed, login access is blocked for the full period.
4. Marketing emails and promotional contact stop for the duration of the exclusion.
5. Access is only restored after the period ends; it cannot be reversed early on request.

What happens during exclusion

While excluded, you can't log in, deposit or play. If you need a longer break than first chosen, you can request an extension before the original period ends. Self-exclusion is designed to hold, not to be undone on impulse.

Setting a limit, step by step

Setting a deposit, loss or time limit takes a few minutes. Here's the practical process:

1. Log in to your Beonbet account and open account settings.
2. Find the limits section covering deposit, loss and time controls.
3. Decide on a figure or session length you're comfortable with, based on what you can genuinely afford.
4. Choose the period for the limit: daily, weekly or monthly.
5. Confirm the limit. It applies immediately once saved.
6. Review it regularly. You can lower a limit at any time with immediate effect.
7. If you want to raise a limit later, expect a cooling-off period before the higher amount applies.

Set limits before a session starts, not partway through one. A limit decided in advance, when you're thinking clearly, does the job it's meant to do.

Recognising the warning signs

Problem gambling can develop gradually. Knowing the signs, in yourself or someone close to you, is the first step toward doing something about it.

Signs in your own play

• Spending more time or money than you planned, on a regular basis.
• Chasing losses by playing more to try to win back what's gone.
• Borrowing money, selling things or using funds meant for bills to keep playing.
• Feeling restless, irritable or anxious when you try to cut back or stop.
• Hiding how much time or money you spend from family or friends.
• Neglecting work, study, relationships or sleep because of gambling.

Signs in someone you know

• Sudden money troubles that don't match their usual spending.
• Withdrawing from family, friends or regular activities.
• Mood swings tied to wins or losses, or defensiveness when gambling comes up.
• Asking to borrow money repeatedly without a clear explanation.

If any of this sounds familiar, it's worth pausing play and reaching out for support. Acting early makes it easier to regain control.

Where to get help locally

Free, confidential support is available in Australia, independent of Beonbet, for anyone affected by gambling, whether it's their own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au. Phone, chat and online counselling for anyone affected by gambling.
• Lifeline: 13 11 14, for anyone in crisis or needing someone to talk to right now.

These services are free, confidential and staffed by trained counsellors. You don't need to be in crisis to call; reaching out early, even just to talk through a concern, is exactly what they're there for.

Beonbet is intended for players aged 18 and over only. If gambling stops being fun, or starts affecting your finances, relationships or wellbeing, use the tools on this page and contact Gambling Help Online on 1800 858 858.

Frequently asked questions

How long does a self-exclusion period last on Beonbet?

You choose the period when you request self-exclusion, from a short break to a longer stretch. Once confirmed, login access is blocked for that full duration and can't be reversed early on request.

Can I lower my deposit limit immediately but raise it later the same day?

Lowering a limit applies immediately. Raising a limit takes effect only after a cooling-off period, so you can't increase it the same day you request the change. This protects against impulsive decisions.

What is a reality check and when does it appear?

A reality check is an on-screen reminder showing how long you've been playing and how much you've wagered. You set the interval it appears at in account settings, so it prompts you during a session.

Is Gambling Help Online free and available at night?

Yes. Gambling Help Online on 1800 858 858 is free, confidential and available 24 hours a day, seven days a week, including overnight. You can also access chat and counselling through gamblinghelponline.org.au.

Do I need a reason to set a loss limit on my account?

No. Loss limits are available to every player at any time, for any reason. You don't need to explain why you're setting one, and you can adjust it downward whenever you choose.

What should I do if someone close to me shows signs of problem gambling?

Encourage them to use limit-setting or self-exclusion tools, and point them toward Gambling Help Online on 1800 858 858. The service also supports family and friends affected by someone else's gambling.